Unfortunately we cannot guarantee a refund or exchange after 30 days of your purchase date. Please contact us directly within 30 days of your purchase at OR phone us on if you believe there is an issue with your item purchased. Any unreturned items will not receive a refund or exchange. We do not guarantee that we will receive your returned item. You should consider using a trackable shipping service or purchasing shipping insurance. Any shipping costs associated with the purchase are non-refundable. You will be responsible for paying for your own shipping costs for returning your item. To qualify, your item must be unused, in the same condition that you received it, and in the original packaging. Please email us at and we will notify you of the process going forward. If you are not satisfied with your purchase, we offer a 7-day goodwill return policy. We believe in 100% customer satisfaction. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return. Once the returned item is received, a gift certificate will be mailed to you. If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. If you need to exchange it for the same item, send us an email at or call / text us on 0 and we will notify you of the process going forward. We only replace items if they are defective or damaged. Only regular priced items may be refunded, unfortunately sale or clearance items cannot be refunded. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 working days. We will also notify you of the approval or rejection of your refund. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Please do not send your purchase back to the manufacturer. To complete your return, we require a receipt or proof of purchase. Gift cards are exempt from being returned. If the returned product is found to have no fault or has been damaged due to inappropriate use, The Hydro Centre Ltd reserves the right to refuse to provide a refund or exchange. To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging. We can be contacted at OR phone us on OR phone / text 0. Please contact us directly within 30 days of your purchase if you believe there is an issue with your product purchased.
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